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  5. Managed Services (MRR Retainers) (IGN-R01..R03)
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Managed AI Services — Premium Retainer

Managed AI Services — Premium Retainer

Premium care retainer: dedicated systems engineer, custom agent module development, and 4-hour business response SLA (Mon–Fri 08:00–18:00 CET) with 24/7 telemetry monitoring.
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Inquiry & Quotation Information
Scope, project start, and acceptance criteria are agreed in the individual quotation.
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SERVICE SPECIFICATION · IGN-R03

Managed AI Services — Premium Retainer

Tier: Monthly Managed Services Retainer (€5,000/month) · Implementation: Monthly billing (Cancellable with 30 days notice after 3-month initial term)

Request a Scoping Call →

1. Scope of Deliverables

  • ✓ Continuous operational engineering for mission-critical enterprise automation stacks (up to 50 hours/month)
  • ✓ High-priority support with 4-hour business response target during European operating hours (Mon–Fri 08:00–18:00 CET)
  • ✓ Continuous adaptation of AI agent prompts, schema migrations, and external API compliance updates
  • ✓ Bi-weekly executive synchronization and comprehensive monthly systems audit report

2. Milestones & Sign-Off

Critical SLA DeskPriority incident queue with 4-hour response target during business hours.
Continuous OptimizationBi-weekly operational engineering sprints and infrastructure management.

3. Prerequisites & Infrastructure

Client Prerequisites: Completed IGNISON Enterprise Implementation or verified production deployment.

Infrastructure & Compliance: Hosted on dedicated German cloud infrastructure (Hetzner ISO 27001). Designed to support traceable operations and GoBD-aligned digital records (§ 238, § 257 HGB). Technical scoping supports public grant co-funding applications (e.g. Hamburg Digital Check, up to 50% of eligible advisory costs).