Terms & Conditions (AGB)
General Terms and Conditions for B2B Commodity Sourcing, Architecture Consultation, and Systems Integration.
Safe Enquiry Information
Submitting an inquiry through our commercial RFQ portal or email desk is completely non-binding and does not constitute a concluded purchase agreement. Binding supply or consultancy contracts are formed exclusively upon mutual execution of a formal written quotation, purchase order confirmation, or service agreement.
1. Scope and Exclusivity (B2B Only)
These General Terms and Conditions govern all commercial business relations between IGNISON UG (haftungsbeschränkt) i.Gr. and its commercial clients. Our services and physical product offers are intended exclusively for commercial enterprises, corporations, and merchants (Kaufleute) within the meaning of Section 14 of the German Civil Code (BGB) and the German Commercial Code (HGB). Contracts with consumers (Section 13 BGB) are expressly not concluded. The client warrants that it acts in a commercial or self-employed capacity when entering into transactions with IGNISON.
2. Quotations, Pricing, and Formation of Contract
All product listings, catalog prices, and package rates published on this website are non-binding invitations to treat (invitatio ad offerendum). Commercial contracts become legally effective only upon IGNISON's explicit written order confirmation (Auftragsbestätigung) or execution of a countersigned commercial agreement. Prices are quoted net in EUR, exclusive of statutory value added tax (VAT), customs tariffs, and delivery duties unless specified under DDP Incoterms 2020.
3. Delivery, Freight Logistics, and Incoterms 2020
Physical deliveries are governed by the agreed Incoterm (Incoterms 2020: DDP, CIF Port of Hamburg/Rotterdam, CFR, or FOB) specified in the individual order confirmation. Transport, shipping, and container handling are executed via contracted third-party logistics carriers (3PL). Delivery dates represent target planning schedules unless expressly agreed as binding in writing.
4. Examination and Notification of Defects (§ 377 HGB)
The client confirms its status as a merchant (Kaufmann) within the meaning of the German Commercial Code. For physical material transactions, the client's warranty claims are strictly contingent upon the immediate, orderly examination of delivered consignments and prompt formal notification of defects pursuant to Section 377 HGB. Apparent defects, transport damage, packaging anomalies, or quantity discrepancies must be notified to IGNISON in writing within 7 calendar days of receipt at destination, accompanied by photographic documentation, batch numbers, and third-party inspection logs where applicable. Latent defects must be reported immediately upon discovery. Failure to report defects within this timeframe constitutes unconditional acceptance of the consignment.
5. Systems Engineering & Software Deliverables
Implementation packages (IGN-P01–P03), architecture modules (IGN-S01–S07), and managed service retainers (IGN-R01–R03) are billed along verified milestone sign-offs. Client provides necessary access to test data and APIs. Third-party cloud subscriptions, model inference token fees, and server hosting are itemized separately.
6. Confidentiality and Data Protection
Both contracting parties agree to maintain strict confidentiality regarding all proprietary technical specifications, architectural blueprints, commercial pricing, and business secrets. A mutual Non-Disclosure Agreement (NDA) is executed prior to the exchange of confidential CAD drawings or data schemas upon request.
7. Limitation of Liability and Governing Law
IGNISON is liable without limitation for damages arising from intentional misconduct or gross negligence, for injury to life, body, or health, and under the mandatory provisions of the German Product Liability Act (Produkthaftungsgesetz - ProdHaftG). In cases of slight negligence, IGNISON shall only be liable for the breach of essential contractual duties (cardinal obligations, the fulfillment of which enables the proper execution of the contract and upon which the contracting party regularly relies), in which case liability is strictly limited to foreseeable, typically occurring contractual damages. The laws of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Exclusive place of jurisdiction for all disputes arising from or in connection with the commercial relationship is Hamburg, Germany.