Managed AI Services — Pro Wartungsvertrag (Featured)

Erweiterte Betriebsbetreuung: Proaktives Fehlermonitoring, Prioritäts-Support, 24/7 Notfallbereitschaft und wöchentliche Performance-Audits für kritische Workflows.

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SERVICE SPECIFICATION · IGN-R02

Managed AI Services — Pro Retainer (Featured)

Tier: Monthly Managed Services Retainer (€3,500/month) · Implementation: Monthly billing (Cancellable with 30 days notice after 3-month initial term)

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1. Scope of Deliverables

✓ Active performance optimization, model evaluation, and prompt tuning upon frontier model releases
✓ Expansion of existing automated workflows and new minor trigger configurations (up to 25 hours engineering/month)
✓ Prioritized ticket triage with next-business-day response target during Hamburg business hours
✓ Quarterly strategic automation roadmap review and efficiency assessment

2. Milestones & Sign-Off

Priority OperationsContinuous interface health monitoring with next-business-day response SLA.

Quarterly ReviewStrategic roadmap session identifying new automation and cost-reduction opportunities.

3. Prerequisites & Infrastructure

Client Prerequisites: Active n8n / Odoo 19 deployment or completed IGNISON turnkey implementation.

Infrastructure & Compliance: Hosted on dedicated German cloud infrastructure (Hetzner ISO 27001). Designed to support traceable operations and GoBD-aligned digital records (§ 238, § 257 HGB). Technical scoping supports public grant co-funding applications (e.g. Hamburg Digital Check, up to 50% of eligible advisory costs).